Refund policy

RETURN AND REFUND POLICY

We have a 14-day return policy. You may request a return within 14 calendar days after receiving your order.

RETURN ELIGIBILITY

To qualify for a return, clothing must be unworn, unused, unwashed, free of odors or stains, and returned with its original tags and packaging. You’ll also need the receipt or proof of purchase.

PERFUMES

Perfumes must be sealed, unopened, unused, and in their original packaging. Opened, sprayed, tested, or used perfumes cannot be returned or exchanged for health, hygiene, and product-integrity reasons.

HOW TO REQUEST A RETURN

To request a return, contact us at wsnumberoneshop@gmail.com. Please include your order number, the item you wish to return, and the reason for your request.

Returns must be sent to:

WS Number One
45 River Street
Marlborough, MA 01752
United States

Do not send any item without prior authorization. Items returned without first requesting a return will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service. WS Number One is not responsible for returns lost in transit.

DAMAGES AND ISSUES

Please inspect your order upon delivery. If an item arrives defective, damaged, or incorrect, contact us within 48 hours and include clear photos of the item and its packaging so we can evaluate the issue and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Opened or used perfumes, worn or washed clothing, gift cards, personalized products, and items clearly marked Final Sale cannot be returned or exchanged.

EXCHANGES

Exchanges are subject to product and size availability. The fastest way to receive another item is to return the eligible item and, after the return is accepted, place a new order.

REFUNDS

We will notify you after receiving and inspecting your return and let you know whether the refund was approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at wsnumberoneshop@gmail.com.

CONTACT

To request a return, please contact us by email. For general questions, you may also contact us through WhatsApp.

Email: wsnumberoneshop@gmail.com
WhatsApp: +1 9785687907
WS Number One — Marlborough, Massachusetts